FAQs
When will I get my order?
Get excited for your order! Here's how our shipping process works:
Every single product is made to order and will be handmade.
Production Time: Once you've placed your order, we'll get to work! Your products will be ready to ship within 1-2 business days.
Estimated Delivery: On average 3-5 working days.
Cost: 100% FREE!
Once shipped, you'll receive a tracking number to keep you updated on your order's status and estimated delivery date.
Need Help? If you have any questions about your order or shipping process, don't hesitate to contact us at
hello@youkive.com
Note: We currently ship our gifts to the USA only.
Can you create a completely custom design for me?
Yes, we can! If you have a specific idea in mind, contact us at hello@youkive.com or reach out via our live chat. Share your idea and we'll collaborate with you to make your vision a reality.
Where I can find my order number?
We will send you an email to confirm your order, which will include important details like your order number. Once your order is shipped, you will receive another email with your tracking number. You can easily track your shipment's status on our official website.
My order arrived but was damaged
If your order arrives damaged or incorrect, please send us an email to hello@youkive.com right away and provide a photo. We'll make it right.
How can I ask a question?
Send us an email to hello@youkive.com.